> For the complete documentation index, see [llms.txt](https://revhero.gitbook.io/revhero-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://revhero.gitbook.io/revhero-docs/your-hotels-performance/dashboard/pickup.md). # Pickup See how much new business you added over the last 7, 14 or 30 days, and which channels brought it. The **Pickup** widget answers the first question of the morning: how much new business did you add? **Pickup** is the change in what is on the books over a recent period. That period is 7 days by default. For example, your room nights for May were 600 a week ago and are 672 today. Your 7-day pickup is 72. A **room night** is 1 room sold for 1 night. Pickup is how much your holding moved over the period. Anything cancelled inside that period comes off it, so pickup can be negative. A cancellation counts in the period it happened, even if the booking was made before the period began. For example, 4 room nights booked this week and 9 cancelled this week gives a pickup of -5. The Dashboard and [Daily Performance](/revhero-docs/your-hotels-performance/daily-performance.md) count pickup in exactly the same way, so the two screens agree. Pickup is also the fastest signal on the Dashboard. It shows what *changed*, not what is *there*. Pickup covers stay dates from today onwards only. Past dates cannot change. ![Pickup is the change between two points in time](https://272652298-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnzEa7YGji6t92Mfc0ZJ1%2Fuploads%2Fgit-blob-93290343049fbbdcaeb01979bd8a6d435deb0413%2Fpickup-is-what-changed-since-last-week.svg?alt=media) *Pickup reads the same period at 2 moments a week apart, and reports the difference.* ## What you see The large purple number is the total pickup for the period, for the metric you chose. The metric is named beside it, for example `94 Room Nights`. Below it: * A **`VS STLY`** figure, comparing the same period last year. For example: `VS STLY 18 ↑ 422.22%`. **STLY** means Same Time Last Year. * A **`Pickup Period:`** line, showing the exact period. For example: `15/06/2026 - 22/06/2026 (-7 Days)`. ## The chart The chart is an area chart across the period's stay dates. It compares 2 series. | Series | Above zero | Below zero | | ------------------------------------------------------------ | --------------- | -------------- | | Current period, labelled with the month (for example `JULY`) | Purple fill | Red fill | | `STLY` | Light teal fill | Light red fill | Above zero means you gained bookings. Below zero means cancellations were larger than new bookings. The legend reads `JULY: ● Positive ● Negative STLY: ● Positive ● Negative`. ### Hover to see the channels Hold your pointer over a day. The tooltip breaks that day's pickup down by booking source, for this year and for STLY: > **16 July 2026: 6 ↑ 700.00%** Reservations: Website 1 · Booking.com 2 · Expedia 4 Cancellations: Booking.com 1 You can then tell 1 large booking apart from broad demand before you act. The same tooltip works in the collapsed card and in the expanded view. ## Setting the metric and the period Both controls exist in both views, in different shapes. * **Collapsed card** — click the controls icon (sliders, top right). A panel opens with a **Metric** dropdown (Revenue / Occupancy / RevPAR / ADR / Room Nights) and a pickup-days dropdown (`-7 Days`, `-14 Days`, `-30 Days`). * **Expanded view** — the metric becomes a row of tabs. The period becomes a **Pickup period** dropdown at the top right, with the exact dates beside it. Room Nights and `-7 Days` are the defaults. Use **-7 Days** for short-term decisions, such as a rate move or a change to your restrictions. Use **-14 Days** or **-30 Days** to confirm a trend rather than react to 1 week. ## How to read it | What you see | What it means | What to do | | -------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------- | | Strongly positive, purple above teal | Demand is responding, and you are ahead of last year | Check [Rate Recommendation](/revhero-docs/your-hotels-performance/dashboard/rate-recommendation.md) is moving up, and act on it | | A large negative spike | Cancellations were larger than new bookings on those dates | Look for a group cancellation, or a rate that went too high | | Near zero day after day | You have lost momentum | Consider a promotion, a rate move, or fewer restrictions | | Positive pickup but flat [Booking Pace](/revhero-docs/your-hotels-performance/dashboard/booking-pace.md) | Cancellations roughly match new bookings | Your rate may be at the limit the market accepts | Pace tells you the level you reached. Pickup tells you the speed you are adding at. Read both. ## If something looks wrong | What you see | Usual cause | What to do | | ----------------------------------------------------------- | ----------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------- | | Everything reads 0 | Your booking data has not arrived for part of the period | Check the **Last Upd.** stamp on the Dashboard. If it is not current, email | | No STLY series | Less than 12 months of history | Use the budget comparison until you have a full year of data | | Pickup is positive but room nights are lower than yesterday | Reservations moved. They were cancelled and rebooked, or they changed channel | This is normal. The net figure is what matters. Use the [Event Log](/revhero-docs/automation/event-log.md) to see each event | ## Common questions **Why is pickup negative when I have many new bookings?** Because pickup subtracts the cancellations inside the same period. **Which period should I use?** Use -7 Days for daily yielding. Use -14 Days or -30 Days to investigate a trend. The period changes your view, not the underlying data. **Can I see pickup per channel?** Yes. Hold your pointer over any day. For a split across the whole period, use [Business Mix](/revhero-docs/your-hotels-performance/dashboard/business-mix.md). **What is the difference between pickup and booking pace?** Pace is the running total booked by a given date. Pickup is what you added over the last 7, 14 or 30 days. ## Related * [Booking Pace](/revhero-docs/your-hotels-performance/dashboard/booking-pace.md) · [Room Nights](/revhero-docs/your-hotels-performance/dashboard/room-nights.md) · [Rate Recommendation](/revhero-docs/your-hotels-performance/dashboard/rate-recommendation.md) * [Reading a widget](/revhero-docs/your-hotels-performance/dashboard/widget-anatomy.md) *** **Was this page helpful?** If something here is wrong, unclear or missing, email [support@revhero.com](mailto:support@revhero.com?subject=Manual%20feedback%20%5Ben%5D%20dashboard%2Fpickup.md) and quote this page: `dashboard/pickup.md`. Say what you expected to find — that is the part we can fix.