> For the complete documentation index, see [llms.txt](https://revhero.gitbook.io/revhero-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://revhero.gitbook.io/revhero-docs/support/glossary.md).

# Glossary

The full A-Z of hotel and revenue management terms, plus the names of the controls you see on screen in Revhero.

## Glossary

This glossary has 2 parts.

**The A-Z of hotel and revenue management.** Several hundred industry terms. Each has a plain definition, and a formula and a worked example where those help. Use it when you meet a term you do not know.

[A](/revhero-docs/support/glossary/a.md) · [B](/revhero-docs/support/glossary/b.md) · [C](/revhero-docs/support/glossary/c.md) · [D](/revhero-docs/support/glossary/d.md) · [E](/revhero-docs/support/glossary/e.md) · [F](/revhero-docs/support/glossary/f.md) · [G](/revhero-docs/support/glossary/g.md) · [H](/revhero-docs/support/glossary/h.md) · [I](/revhero-docs/support/glossary/i.md) · [K](/revhero-docs/support/glossary/k.md) · [L](/revhero-docs/support/glossary/l.md) · [M](/revhero-docs/support/glossary/m.md) · [N](/revhero-docs/support/glossary/n.md) · [O](/revhero-docs/support/glossary/o.md) · [P](/revhero-docs/support/glossary/p.md) · [R](/revhero-docs/support/glossary/r.md) · [S](/revhero-docs/support/glossary/s.md) · [T](/revhero-docs/support/glossary/t.md) · [U](/revhero-docs/support/glossary/u.md) · [V](/revhero-docs/support/glossary/v.md) · [W](/revhero-docs/support/glossary/w.md) · [Y](/revhero-docs/support/glossary/y.md)

**Revhero and RoomPulse screens and controls** — the wording you see in the products themselves. Revhero and RoomPulse are one package, so both are in the same list, below on this page.

{% hint style="info" %}
Looking for the handful of terms you need to start? [Key concepts](/revhero-docs/getting-started/key-concepts.md) teaches the 15 most useful ones, each with a formula and a worked example.
{% endhint %}

***

## Revhero and RoomPulse screens and controls

The wording used in the 2 products. For the wider industry vocabulary, use the A-Z above.

### A

| Term                  | Meaning                                                                                                                                                           | More                                                                           |
| --------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------ |
| **ADR**               | Average Daily Rate. Room revenue ÷ rooms sold.                                                                                                                    | [ADR](/revhero-docs/your-hotels-performance/dashboard/adr.md)                  |
| **Alert**             | A rule that watches the market and notifies you when its condition is met.                                                                                        | [Alerts](/revhero-docs/roompulse/alerts.md)                                    |
| **ARI**               | Availability, Rates, Inventory — the three things sent to your channels.                                                                                          |                                                                                |
| **Arrival date**      | The date a guest checks in. Revhero's calendar is built on stay dates, not arrival dates — a 3-night stay arriving 30 April counts 1 night to April and 2 to May. |                                                                                |
| **Availability band** | How RoomPulse classifies how many rooms a hotel still has open — Low, Moderate or High.                                                                           | [Availability settings](/revhero-docs/roompulse/rate-settings/availability.md) |
| **Auto Mapping**      | Places shopped rooms into categories for you, as a first version you then correct.                                                                                | [Room mapping](/revhero-docs/roompulse/rate-settings/room-mapping.md)          |
| **Autopilot**         | Applies Revhero's recommended rates automatically, on the dates you allow, inside your Min Rate and Max Rate. Off until you switch it on.                         | [Autopilot](/revhero-docs/automation/rate-recommendations/autopilot.md)        |

### B

| Term               | Meaning                                                                                 | More                                                                                      |
| ------------------ | --------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------- |
| **BAR**            | Best Available Rate. The lowest publicly bookable, unrestricted rate for a date.        | [Key concepts](/revhero-docs/getting-started/key-concepts.md)                             |
| **Base board**     | The board basis your pricing structure is built from.                                   | [Base room & base board](/revhero-docs/your-hotels-setup/settings/base-room-and-board.md) |
| **Base room**      | The room type your pricing structure is built from.                                     | [Base room & base board](/revhero-docs/your-hotels-setup/settings/base-room-and-board.md) |
| **Block**          | Rooms held for a group. Normally excluded from yielding.                                |                                                                                           |
| **Board**          | The meal basis sold with a room — room only, bed and breakfast, half board, full board. | [Rate plans & boards](/revhero-docs/your-hotels-setup/settings/rate-plans-and-boards.md)  |
| **Booking curve**  | The shape of how bookings build towards an arrival date.                                | [Key concepts](/revhero-docs/getting-started/key-concepts.md)                             |
| **Booking pace**   | How quickly bookings are accumulating, compared to the same point last year.            | [Booking Pace](/revhero-docs/your-hotels-performance/dashboard/booking-pace.md)           |
| **Booking window** | The number of days between when a booking is made and the arrival date.                 |                                                                                           |
| **Brand.com**      | Your own website and booking engine, as distinct from an OTA.                           | [Parity](/revhero-docs/roompulse/parity.md)                                               |
| **Budget**         | The revenue plan you enter, used as a comparison baseline.                              | [Budget & Target](/revhero-docs/your-hotels-performance/budget-target.md)                 |
| **Business mix**   | The split of your business across segments and channels.                                | [Business Mix](/revhero-docs/your-hotels-performance/dashboard/business-mix.md)           |

### C

| Term                 | Meaning                                                                       | More                                                                |
| -------------------- | ----------------------------------------------------------------------------- | ------------------------------------------------------------------- |
| **Channel**          | A place your rooms are sold — an OTA, a metasearch site, or your own website. |                                                                     |
| **Channel manager**  | The system that distributes your rates and availability to your channels.     | [Integrations](/revhero-docs/your-hotels-setup/integrations.md)     |
| **Comp set**         | Competitor set — the hotels you have nominated as your direct competitors.    | [Competitors](/revhero-docs/roompulse/rate-settings/competitors.md) |
| **Competitor group** | A named subset of your comp set, used to compare against part of the market.  | [Competitors](/revhero-docs/roompulse/rate-settings/competitors.md) |
| **Currency**         | Rates and revenue are shown in the property's own currency.                   |                                                                     |

### D

| Term                  | Meaning                                                                                   | More                                                                            |
| --------------------- | ----------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------- |
| **Daily Performance** | The screen showing every stay date in one grid, on the books against last year.           | [Daily Performance](/revhero-docs/your-hotels-performance/daily-performance.md) |
| **Dashboard**         | Your landing screen — demand, performance and competitive position for a chosen period.   | [Dashboard](/revhero-docs/your-hotels-performance/dashboard.md)                 |
| **Device**            | A RoomPulse filter — Any Device, Desktop or Mobile Web. Mobile-only discounts are common. | [What RoomPulse shops](/revhero-docs/roompulse/shopping-coverage.md)            |
| **Direct booking**    | A booking made on your own website or by phone, rather than through an OTA.               |                                                                                 |

### E

| Term             | Meaning                                                                              | More                                                                  |
| ---------------- | ------------------------------------------------------------------------------------ | --------------------------------------------------------------------- |
| **Enrich Rooms** | Finds the room types a competitor has added or withdrawn since you last mapped them. | [Room mapping](/revhero-docs/roompulse/rate-settings/room-mapping.md) |
| **Event Log**    | The record of every rate sent and every setting changed.                             | [Event Log](/revhero-docs/automation/event-log.md)                    |

### F

| Term         | Meaning                                                                                         | More                                                                |
| ------------ | ----------------------------------------------------------------------------------------------- | ------------------------------------------------------------------- |
| **Forecast** | Your projected position for future dates, built from what is on the books plus expected pickup. | [Forecasting](/revhero-docs/your-hotels-performance/forecasting.md) |

### L

| Term    | Meaning                                                                                                    | More                                                            |
| ------- | ---------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------- |
| **LM**  | Last Month. One of the comparison periods on the Dashboard.                                                | [Dashboard](/revhero-docs/your-hotels-performance/dashboard.md) |
| **LOS** | Length of Stay. The number of nights in a booking, and the basis of minimum and maximum stay restrictions. | [Key concepts](/revhero-docs/getting-started/key-concepts.md)   |
| **LY**  | Last Year. The finished actuals for the same calendar date a year ago.                                     | [Key concepts](/revhero-docs/getting-started/key-concepts.md)   |

### M

| Term                    | Meaning                                                                                              | More                                                                 |
| ----------------------- | ---------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------- |
| **Market median**       | The middle rate across your comp set for a date. The benchmark most comparisons use.                 | [Market Rates](/revhero-docs/roompulse/market-rates.md)              |
| **Market Rates**        | The main RoomPulse screen: competitor rates for every stay date, in Calendar, Table and Graph views. | [Market Rates](/revhero-docs/roompulse/market-rates.md)              |
| **Max LOS**             | A maximum length of stay restriction. Used to protect peak nights.                                   | [Yielding Board](/revhero-docs/setting-your-rates/yielding-board.md) |
| **Median Compset Rate** | The middle rate across your comp set for a stay date, as shown in RoomPulse.                         | [Market Rates](/revhero-docs/roompulse/market-rates.md)              |
| **Member Rates**        | A rate type filter. Prices offered to a signed-in or loyalty guest.                                  | [What RoomPulse shops](/revhero-docs/roompulse/shopping-coverage.md) |
| **MetaRadar**           | The RoomPulse screen showing which channels sell your hotel below your direct rate.                  | [MetaRadar](/revhero-docs/roompulse/metaradar.md)                    |
| **Metasearch**          | A site that compares prices across channels rather than selling directly.                            | [MetaRadar](/revhero-docs/roompulse/metaradar.md)                    |
| **Min LOS**             | A minimum length of stay restriction. Refuses stays shorter than the threshold.                      | [Yielding Board](/revhero-docs/setting-your-rates/yielding-board.md) |

### O

| Term                   | Meaning                                                                   | More                                                                      |
| ---------------------- | ------------------------------------------------------------------------- | ------------------------------------------------------------------------- |
| **Occ / Occupancy**    | The share of available rooms sold.                                        | [Occupancy](/revhero-docs/your-hotels-performance/dashboard/occupancy.md) |
| **Offer**              | A configured discount or promotion — early booking, long stay, a package. | [Offers](/revhero-docs/setting-your-rates/offers.md)                      |
| **Operational Period** | The property's operating season — all year, or a defined start and end.   | [Rate settings](/revhero-docs/roompulse/rate-settings.md)                 |
| **OTA**                | Online Travel Agent, such as Booking.com or Expedia.                      |                                                                           |
| **OTB**                | On The Books. The confirmed bookings you currently hold for a date.       | [Key concepts](/revhero-docs/getting-started/key-concepts.md)             |
| **Override**           | A rate you set yourself in place of the recommended one.                  | [Rate Recommendations](/revhero-docs/automation/rate-recommendations.md)  |

### P

| Term                  | Meaning                                                                                       | More                                                                            |
| --------------------- | --------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------- |
| **Pace**              | How fast bookings are accumulating, usually against the same point last year.                 | [Booking Pace](/revhero-docs/your-hotels-performance/dashboard/booking-pace.md) |
| **Parity**            | Selling the same rate for the same room and date across every channel.                        | [Parity](/revhero-docs/roompulse/parity.md)                                     |
| **Pickup**            | How much your holding for a stay date moved over a window, after cancellations.               | [Pickup](/revhero-docs/your-hotels-performance/dashboard/pickup.md)             |
| **PMS**               | Property Management System — your front-desk system, and the source of your bookings.         | [Integrations](/revhero-docs/your-hotels-setup/integrations.md)                 |
| **Point of sale**     | The market a rate is read from. The same room can be priced differently in different markets. | [What RoomPulse shops](/revhero-docs/roompulse/shopping-coverage.md)            |
| **Promotions**        | The RoomPulse screen tracking which competitors have started or stopped a promotion.          | [Promotions](/revhero-docs/roompulse/promotions.md)                             |
| **Property Access**   | The RoomPulse list of who can reach which property. Separate from your Revhero access.        | [RoomPulse settings](/revhero-docs/roompulse/settings.md)                       |
| **Property selector** | The control at the top right for switching between the hotels you have access to.             |                                                                                 |
| **Public Rates**      | A rate type filter. Prices anyone can book, with no membership or sign-in.                    | [What RoomPulse shops](/revhero-docs/roompulse/shopping-coverage.md)            |

### R

| Term                    | Meaning                                                                                                                             | More                                                                                           |
| ----------------------- | ----------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------- |
| **Rate plan**           | A sellable combination of room, board and conditions.                                                                               | [Rate plans & boards](/revhero-docs/your-hotels-setup/settings/rate-plans-and-boards.md)       |
| **Rate recommendation** | The rate Revhero suggests for a date.                                                                                               | [Rate Recommendations](/revhero-docs/automation/rate-recommendations.md)                       |
| **Rate settings**       | The RoomPulse configuration for one property: what is shopped, who you are compared against, and the thresholds behind the colours. | [Rate settings](/revhero-docs/roompulse/rate-settings.md)                                      |
| **Rate shopping**       | Reading the public rates your competitors sell, so you can compare them with your own.                                              | [RoomPulse overview](/revhero-docs/roompulse/roompulse.md)                                     |
| **Reference Date**      | The "as of" day a screen reports for.                                                                                               | [Reference Date](/revhero-docs/your-hotels-performance/dashboard/reference-date.md)            |
| **RevPAR**              | Revenue Per Available Room. Room revenue ÷ rooms available.                                                                         | [RevPAR](/revhero-docs/your-hotels-performance/dashboard/revpar.md)                            |
| **Room nights**         | Rooms sold multiplied by the nights stayed.                                                                                         | [Room Nights](/revhero-docs/your-hotels-performance/dashboard/room-nights.md)                  |
| **Room mapping**        | Matching each hotel's rooms to shared categories so comparisons are like for like.                                                  | [Room mapping](/revhero-docs/roompulse/rate-settings/room-mapping.md)                          |
| **RoomPulse**           | The rate shopping tool that comes with Revhero, and shares its sign-in and its comp set.                                            | [RoomPulse overview](/revhero-docs/roompulse/roompulse.md)                                     |
| **Room type**           | A category of room, such as Standard Double or Junior Suite.                                                                        | [Room types & inventory](/revhero-docs/your-hotels-setup/settings/room-types-and-inventory.md) |

### S

| Term           | Meaning                                                                                                  | More                                                                                     |
| -------------- | -------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------- |
| **Season**     | A named date range with its own pricing logic — high, shoulder, low.                                     | [Periods & seasons](/revhero-docs/setting-your-rates/pricing/periods-and-seasons.md)     |
| **Segment**    | The category a booking came from — direct, an OTA, corporate, wholesale.                                 | [Segmentation mapping](/revhero-docs/your-hotels-setup/settings/segmentation-mapping.md) |
| **Sold Out**   | A date on which no rate could be found because the hotel has nothing left to sell.                       | [Market Rates](/revhero-docs/roompulse/market-rates.md)                                  |
| **Source**     | The channel whose rates you are reading — Any Provider, or a named channel such as Booking or Brand.com. | [What RoomPulse shops](/revhero-docs/roompulse/shopping-coverage.md)                     |
| **STLY**       | Same Time Last Year. Your position for a date at the equivalent point in last year's booking curve.      | [Key concepts](/revhero-docs/getting-started/key-concepts.md)                            |
| **Supplement** | An addition to the base rate — an extra guest, an upgraded board, a single occupancy adjustment.         | [Supplements](/revhero-docs/setting-your-rates/pricing/supplements.md)                   |

### T

| Term       | Meaning                                             | More                                                                      |
| ---------- | --------------------------------------------------- | ------------------------------------------------------------------------- |
| **Target** | A monthly goal you enter, compared against actuals. | [Budget & Target](/revhero-docs/your-hotels-performance/budget-target.md) |

### U

| Term          | Meaning                                                                                       | More                                              |
| ------------- | --------------------------------------------------------------------------------------------- | ------------------------------------------------- |
| **Undercut**  | A channel selling your property below your own rate for the same date.                        | [Parity](/revhero-docs/roompulse/parity.md)       |
| **User role** | What a login is allowed to do. Revhero uses your webhotelier roles: admin, operator and user. | [Users](/revhero-docs/your-hotels-setup/users.md) |

### W

| Term       | Meaning                                                                     | More                                                                                  |
| ---------- | --------------------------------------------------------------------------- | ------------------------------------------------------------------------------------- |
| **Widget** | A self-contained tile on the Dashboard, which you can add, move and resize. | [Reading a widget](/revhero-docs/your-hotels-performance/dashboard/widget-anatomy.md) |

### Y

| Term               | Meaning                                                                            | More                                                                 |
| ------------------ | ---------------------------------------------------------------------------------- | -------------------------------------------------------------------- |
| **Yielding**       | The day-to-day act of adjusting rates and restrictions to make the most of demand. | [Yielding Board](/revhero-docs/setting-your-rates/yielding-board.md) |
| **Yielding Board** | The screen where you set and send the rate for every date.                         | [Yielding Board](/revhero-docs/setting-your-rates/yielding-board.md) |

***

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